CAse Study

HR Portal Admin Access Breach: Critical Employee Information Secured

Protecting sensitive employee data and support tickets by addressing compromised credentials from an HR portal

the customer

A leading HR technology provider

Industry

HR technology

Geography

Europe

CloudsEK Product
SVigil
SVigil
Modules
Compromised Computers
Attack vector

Leaked Credentials

USe Case

Exposure of sensitive employee data, including support tickets and PII, due to compromised credentials from an HR portal

Admin Credentials Exposed

Compromised credentials allowed unauthorized access to the HR portal’s admin dashboard

Sensitive Employee Data at Risk

Personally Identifiable Information (PII) of employees, including emails and phone numbers, were exposed

Unauthorized Access to Support Tickets Prevented

Misuse of admin credentials to reset passwords and access sensitive support ticket information was averted

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Challenge

‍CloudSEK SVigil discovered the exposed credentials of an HR portal company's customer success lead on the dark web. These credentials provided admin access to the ticketing dashboard of the HRMS used by a prominent technology company.

This misconfiguration exposed sensitive information, including support tickets, roles, emails, and Personally Identifiable Information (PII) of employees.

This breach posed a significant security risk, allowing attackers to gain access to internal systems, reset passwords, and compromise employee data.

Impact

The exposure of admin credentials can result in significant security risks, including unauthorized access to sensitive data.

Attackers could exploit this vulnerability to gain deeper system access, leading to data breaches, reputation damage, regulatory penalties, and financial losses.

The unauthorized access to support tickets, employee PII, and other sensitive data can lead to operational disruptions and loss of customer trust. Additionally, the exposure could compromise the integrity of the company's operations and client data.

Solution

‍CloudSEK SVigil promptly identified and addressed the compromised credentials, ensuring that sensitive data was protected and access was restricted.

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Implementation:

Detection:

CloudSEK SVigil discovered the compromised credentials associated with the HR portal.

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Threat Analysis:

  • The compromised credentials could allow threat actors to gain unauthorized access to the ticketing dashboard, potentially exposing sensitive data and internal infrastructure
  • The analysis revealed that attackers could use the admin access to reset passwords, access support tickets, and manipulate employee data

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Immediate Actions:

  • Invalidate the compromised credentials and notify the affected employee about the breach
  • Secure the HR portal by implementing stronger authentication and access controls
  • Conduct a thorough review of the affected systems to identify and secure any additional vulnerabilities

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Preventive Measures:

  • Conduct regular security audits and code reviews to ensure ongoing protection
  • Strengthen security policies and educate employees on best practices for handling sensitive information
  • Implement multi-factor authentication (MFA) and secure storage solutions for credentials