Fake customer care numbers have been thriving under the cyber radar purely because people tend to be ignorant while engaging with customer care numbers. XVigil’s Fake Customer Care module has flagged 31,179 such fraudulent numbers (some of which have been active for over 2 years).
XVigil’s Fake Customer Care Number module scours the internet for fake customer care numbers. In this report, CloudSEK researchers have analyzed a sample of ~20,000 Indian mobile numbers used by threat actors, to run such customer care scams.
Author: Vikas Kundu
Co-Author: Hansika Saxena